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CKSource

Application Support Specialist / Support Developer

Customer Care – Warsaw, Mazowieckie
Department Customer Care
Employment Type Contractor
Minimum Experience Mid-level

If you are interested in web-based technology, know how to code in JavaScript, like solving complicated puzzles, take joy in helping other people and would like to work in a place that gives you the opportunity to learn more, join us as:

Application Support Specialist / Support Developer

Workplace: Warsaw

About us:

We are a small company of 40+ employees. We develop modern JavaScript components used all around the world, like a popular WYSIWYG editor called CKEditor.

Our current customers include such companies as Microsoft, IBM, Adobe, Oracle, Siemens, Citibank, Disney, AT&T, NBCUniversal, Accenture, and hundreds more internationally recognized brands.

In our day-to-day operations, we strive to create a friendly, open and collaborative workplace that benefits from talent and individuality.

Who we need:

We are looking for an experienced and skilled person who can independently handle solving issues related to use, setup and integration of components written in JavaScript or Node.js as well as HTML and CSS.

Your tasks:

  • Solving issues reported by our customers using your knowledge and experience. Our users are usually developers who are integrating our components with their applications, not the actual end-users.
  • Understanding users’ issues and directing them to the proper section of the product documentation.
  • Isolating simple mistakes on the user’s end, for example a typo in a configuration option or a syntax error.
  • Recommending optimal setup and best practices.
  • Creating simple plugins based on the API documentation to support developers writing their own plugins.
  • Investigating cases where everything seems to be done correctly but the software does not work as intended to find the cause, i.e. whether it is the software, the environment or the user issue. 

Requirements:

  • Good written and verbal command of English (B2 level or higher) which allows efficient communication in tickets as well as on sporadic calls (after the initial 3 months).
  • Knowledge of JavaScript that allows for running and configuring our software as well as writing simple scripts, including plugins, without assistance.
  • Good knowledge of HTML and CSS syntax and tags that would allow you to create a simple website.
  • Fluency in using browser developer tools.
  • Willingness to learn and develop your skill set as well as the ability to learn about the product from relevant documentation.
  • Basic knowledge of web-related tools and technology, e.g. npm.
  • Observation, inquisitiveness, problem-solving skills.

Very welcomed:

  • Previous experience in a similar role or as a developer.
  • If you have already developed some applications, we would love to have a look.

Knowledge of JavaScript?

Yes, that is correct. Since we are developing web-based components, our audience are mainly developers integrating our products with their applications, not the actual end-users. Therefore, it is important that you are able to help the developers debug and solve the issues they are having. In order to do this, you will need the basics of JavaScript as well as the knowledge of our products.

While working alongside our senior developers, you are guaranteed to expand your knowledge of JavaScript as well as the knowledge of our products. If you are passionate about problem-solving and developing your skills, we are sure you will be a great match for us!

“Am I a good fit for the role?”

You can easily check it by yourself!

  • Download CKEditor 5, run it locally and change a few configuration options.
  • Find the documentation on how to create a plugin for CKEditor 5. Write a simple one, for example, a plugin that inserts the <abbr title="What You See Is What You Get">WYSIWYG</abbr> tag into the editing area.
  • Once you create a working plugin, send it to us with your CV. Do not feel discouraged by the amount of time that you needed to finish the task. It is completely understandable that you need more time than our developers and that it will take you much less time on your second try.

We offer:

  • A great atmosphere in a team of talented developers who are nice people, too :)
  • Respect for what you are doing. We will help you get up to speed with our software and will continue to support you so that you could do your job in the best possible way.
  • Flexible working hours (starting between 8am and 10am) with possible AFK time for doctor’s appointments, etc.
  • Contract of Employment (4.500 - 8.000 PLN gross, depending on your experience and skill set) or B2B (5.500 - 9.600 PLN net, 26 days of vacation included). Your salary will grow with the increase in your experience, engagement, and skills.
  • Private medical care (Enel Med or Medicover).
  • Multisport card.
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  • Location
    Warsaw, Mazowieckie
  • Department
    Customer Care
  • Employment Type
    Contractor
  • Minimum Experience
    Mid-level
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